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Faq

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FAQ

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Shipping

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What if I need to modify my order?

[/vc_column_text][vc_column_text]Please call us ASAP for any changes after ordering, and we will do our best to accommodate your needs.[/vc_column_text][vc_column_text el_class=”main-title-1″]

How much is Shipping?

[/vc_column_text][vc_column_text]We offer Free Shipping and Delivery in Hong Kong.[/vc_column_text][vc_column_text]For International Orders, USD30 shipping for orders under USD300.
For bulk orders >10 pieces, please contact us directly so we can offer you the best shipping rates accordingly.[/vc_column_text][vc_column_text el_class=”main-title-1″]

Can I get same day delivery?

[/vc_column_text][vc_column_text]In Hong Kong, we will typically ship your order out within 24 hours (next day delivery). Should you want a piece on the same day, please give us a call and we’ll do our very best to arrange this for you. As for international deliveries, we are unfortunately unable to offer same day delivery.[/vc_column_text][vc_column_text el_class=”main-title-1″]

What about customs and duties?

[/vc_column_text][vc_column_text]Any duties imposed by the receiving country is the responsibility of the buyer.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”top-r-bo top-r2″ el_id=”payment”][vc_column_inner width=”1/4″][vc_column_text]

Payment

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What payment methods do you accept?

[/vc_column_text][vc_column_text]Currently we accept credit card payment through Paypal.[/vc_column_text][vc_column_text el_class=”main-title-1″]

How do I modify my payment method?

[/vc_column_text][vc_column_text]Please call us immediately for any changes after ordering, and we will do our best to accommodate your needs.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”top-r-bo top-r2 top-r3″ el_id=”returns”][vc_column_inner width=”1/4″][vc_column_text]

Returns

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What is your returns policy?

[/vc_column_text][vc_column_text]Returns – if any – will be considered on a case by case basis, and final decision of Fine n’ Rhine will prevail.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner el_class=”top-r-bo top-r2 top-r3″ el_id=”exchanges”][vc_column_inner width=”1/4″][vc_column_text]

Exchanges

[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]You may exchange items if you require a different size in that piece, subject to availability. If an item is sold out, we will issue you a refund.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section]

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